Help Centre
From first sign-in to a safer transaction conversation.
Find answers about accounts, posting, store activation, listing review, buyer/seller messages, moderation and privacy. Signed-in members can create a tracked support request when the answer is not here.
Popular questions
How do I open an account?
Choose Sign in, switch to Create account, select a public username and provide an email and password. Confirm the verification email before posting, commenting, contacting a seller or opening a store.
What can I publish?
Verified members can create text, image and link discussions, ask questions in NaijaAnswers, publish 27Clips and comment or reply. NaijaPulse stories are created in the protected editorial workflow because they require source verification.
How do 27Clips work?
Choose 27Clips and Create clip. Upload an MP4 or WebM video between 3 and 90 seconds and no larger than 35 MB, then add an accurate caption and context. A source link is optional unless the clip makes a factual claim or republishes material. Clips never autoplay and remain part of the normal voting, saving, reporting and discussion system.
How do I activate a store?
Open My account, choose My store and submit the store name, location and description. The store stays pending until administrator review. Once approved, listing submission becomes available.
Why is my listing not public yet?
Every seller listing requires a cover image, accurate description, condition, price, location and delivery terms. It remains pending until an administrator publishes it or returns it with a review note.
Can I pay through 27Naira?
No. 27Naira provides listings and direct enquiries only. It does not take payments, hold funds, provide escrow, arrange delivery, authenticate products or guarantee transactions.
Where are buyer and seller replies?
Open My account and choose Messages. Both sides share one listing-specific conversation. Keep banking credentials and one-time passwords out of messages.
How do I report something?
Use Report on a post, comment or store listing and select the closest reason. Add enough context for a moderator to understand the concern. Urgent danger should also be reported to the appropriate emergency or law-enforcement service.
How does NaijaPulse verification work?
An administrator supplies a direct primary-source link and source material, reviews any AI-assisted draft, opens the source and confirms that the summary is supported before publication.
How does 27Signal work?
27Signal shows time-limited, broad-area reports about essential services and public safety. A verified member starts a report, other nearby members can confirm it or report restoration, and an administrator can attach a checked official source. Reports expire automatically. Never include a street address or personal information, and call 112 for immediate danger.
How does Sub-Sphere reputation work?
Reputation is earned separately in each Sub-Sphere from active contributions, helpful votes from other members and accepted NaijaAnswers. Self-votes do not count. Contributor badges become public at 10 points, followed by Trusted contributor, Community guide and Community pillar. Scores are recalculated so removed content and changed votes do not leave permanent points.
Is community reputation the same as verified expertise?
No. Community reputation reflects how helpful an account has been inside one Sub-Sphere. Verified expertise means an administrator has separately checked a professional credential for a defined subject area. Neither badge guarantees that every statement is correct.
How do I request my data or account deletion?
Sign in, open My account, select Support and choose Privacy request. The support record gives the team a secure place to verify and track the request.
Can I appeal a moderation decision?
Open a support request with the affected link, the decision you want reviewed and concise context. A different reviewer should handle appeals where staffing permits.
Store safety checklist
- Confirm who you are communicating with and whether the item is still available.
- Ask for current images, serial or model details, condition and material defects.
- Inspect where reasonably possible and independently confirm unusually attractive claims.
- Do not share passwords, one-time codes, full card details or online-banking credentials.
- Keep a record of the product description, agreed price, delivery terms and seller details.
See the FCCPC consumer rights guidance ↗.